Legal:

(1.0) Licences for Approved Retailers & Licenced Manufacturers:

(1.1) Your contract with Celantex will set out any terms and conditions relating to this section, but general information regarding this topic is outlined below: 

(1.2) Celantex products are patented and trademarked. It is illegal to produce them without a licence from us.

(1.3) Celantex is a registered trademark.

(1.4) No Celantex logos, images, product placements or mention of the fact that you are an approved retailer or licenced manufacturer for Celantex shall appear anywhere on your website, physical, or digital company material, without prior permission from Celantex. (Your contract will state where you are permitted otherwise.)

(1.5) Celantex approved retailers will only have access to retailing Tier One (civilian) products.  

(1.6) Celantex reserves the right to issue discount codes and offer sales to customers on our own website.  

(1.7) Celantex sets the overall price of our products. This includes postage costs, which will always be nil to addresses in the United Kingdom, upon initial purchase.  

(1.8) Licences are issued on a 12 month basis and must be renewed at least one month prior to expiry, except in exceptional circumstances. Celantex may contact you if we haven't heard from you within this period about your intentions to renew. This is to allow Celantex to seek alternative manufacturing arrangements, should you choose not to renew.  

(1.9) Celantex reserves the right to terminate a licence or contract to be an approved retailer or licenced manufacturer of our goods, including any terms therein, if we discover that you have not met the standards during one of our assessments, or as otherwise outlined in your contract. Your contract will provide further details. As the intellectual property holder, Celantex also reserves the right to withdraw licenses to manufacture our goods without reason, with a cessation of manufacturing commencing within two weeks of notice given, unless different terms are agreed upon in your contract that will override this default term.  

(2.0) Intellectual Property:

(2.1) Celantex is a registered trademark with all legal protections reserved.  

(2.2) All Celantex intellectual property is filed in the United Kingdom, and may be filed under European patents, or international patents, also. 

(2.3) Celantex IP may be for sale or licence on a £P.O.A basis, depending on the needs of the purchaser. Please contact us if you are interested.  

(3.0) Products & Fulfilment:

(3.1) Celantex does not always sell physical products directly through its own website; we may sometimes rely on third party approved retailers and / or manufacturers to supply these. Therefore, when purchasing through these third party dispensers, they will have their own individual returns policy, privacy policy, and terms and conditions, which we have no control over. Our terms and conditions do not apply outside of our own business or website.  

(3.2) This furthermore means that Celantex does not have the capacity to accept the returns of goods from the point of sale of third party retailers, as we are not the seller. Instead, it is the legal responsibility of the retailer or manufacturer who sold it to you to engage with you on this matter. Please contact them directly if you wish to return goods or otherwise have issues with your order. You do, however, have a right to complain about a licenced manufacturer or approved retailer directly to Celantex, and we may be able to take action to assist you. Please email enquiries@celantex.com to do this; we take all complaints about our licensees very seriously, and strive to ensure that good practice is adhered to.

(3.3) If, however, your product has reached the end of its lifecycle, become damaged beyond use, or otherwise does not qualify for a refund or replacement, we may be able to help. Celantex does offer rebates where we buy back used, damaged, expired, and end of life cycle products, even if they are custom or bespoke models. There will likely be a rebate section included in your contract if you have one with us. See below for the terms and conditions surrounding returning products for recycling and obtaining a rebate.  

(4.0) Rebates & Recycling:  

(4.1) Celantex offers a rebate and recycling programme for products that are no longer useable due to use, abuse, damage in the line of duty, end of life expiry, or otherwise products which can no longer be considered useable, with the exception of hazardous or restricted products, as outlined below.

(4.2) For safety and / or legal reasons, Celantex will not accept the recycling or collection of products which fall under any of the following categories:

(a) Biohazard. (Where products have been exposed to biohazards, which may cause harm, infection, or otherwise cause detrimental effects.) For example, blood.

(b) Chemical hazard. (Where products have been exposed to dangerous chemicals, which may cause harm, physical damage to persons or objects, or otherwise cause detrimental effects.) For example, acid.

(c) Radiation hazard. (Where products have been exposed to radioactive material, and may cause harm, spread radiation, or otherwise cause detrimental effects.) For example, products used in laboratories where radioactive material has caused contamination.

(d) Material hazard, or illegal materials. (Where products have explosive material on them, hazardous
materials such as asbestos, illegal substances, or weapons / ballistics. We cannot accept any of these for both safety, and legal reasons.) For example, products which have illegal drugs on, or within them.  
 

(e) Legal concerns. (Where it would be illegal for us to accept a return, or where a product has potentially become a piece of criminal evidence of interest to the police or other authorities.) For example, goods which have been shot, stabbed, slashed, or contain ammunition, or remnants thereof, within or on, the product.

(f) Product misuse. (Where items have become damaged as a result of failure to adhere to the storage and care instructions.) For example, putting items in a washing machine, when it is clearly stated on the label or product page, that the item must not be machine washed.  

(g) Miscellaneous. (Where items have been tampered with, modified by the consumer, or where authenticity or identity of the product is in doubt, such as missing, incomplete, tampered or unrecognised serial numbers.) We reserve the legal right to ask for proof of purchase from you. For example, if we can't find any records of the purchase, or match a serial number to our database.

Examples given in this policy are done so to help you understand, in different words, a scenario where the exclusion applies. These provided examples are not the only possible scenarios, and therefore, the above examples used are not an exhaustive list of ways the exclusion applies. In other words, we have used blood as an example of a biohazard, however, there is other matter which is considered to be a biohazard, besides this one example. 

You agree that you will not send products for return which come under categories (a) - (g), and that you may not receive a rebate if you do. The products may be passed to the police, other relevant authorities, or be destroyed for safety and / or to comply with the law.  

(4.3) Celantex reserves the right to reject the collection, receipt and / or rebate of goods if they are found to be harmful to human health, have illegal or explosive materials present, or are likely to cause injury, damage to property, or otherwise have a detrimental effect. This does not include sharp objects, or the products themselves which have broken in such a way as to become sharp, unless they simultaneously fall under the categories stated above. For example, we will not accept them if the sharp object present is a biohazard, such as a syringe. We will, however, accept products which have become sharp as a result of damage or being worn down to the point where sharp components have become exposed, or otherwise created as a result of use or general wear and tear.

(4.4) Celantex will perform a check of the products to be recycled at the time of collection, (or delivery, if using a courier) to ensure they meet this criteria, and we will make a record of the number of products collected (or received), their product names, their serial numbers (see section (4.6)) and any products that were refused under section (4.2), including which subsection the rejection was under, (a), (b), (c), (d), (e), (f), (g) or section (4.6). To allow this, please do not package the products in any way when preparing them for collection. When shipping them via courier, please provide as minimal packaging as possible. The products must be clearly visible and available for a full inspection at the time they are collected, or in the case of shipment via courier, they must be able to be inspected fully upon arrival.  

(4.5) If you know that a product does not qualify for collection or rebate under section (4.2), you must tell us, and exclude that product from the rest of the group of products to be returned (if there is more than one product.) and / or not give it to us at the time of collection. There is an opportunity to tell us this when filling out the application for rebate form. Alternatively, if you subsequently discover that one or more products fall into this category after requesting collection / recycling, you must notify us as soon as possible, exclude that product from the rest of the group of products to be returned (if there is more than one product), and not give it to us at the time of collection, or include it in the package if you are returning them to us via courier.

(4.6) Where products have become so damaged that serial numbers and / or other identification data on the product has become unreadable, we reserve the right to refuse a rebate if we believe that the product is not genuine, and cannot be confirmed to have been supplied legitimately by matching it with our serial number or order records. We may ask for proof of purchase. You may, however, tell us what the serial number was, or write the serial number on the product, somewhere clearly visible in place of its original, so long as it is legible, and matches our records so we may confirm it to be genuine. You may wish to keep a copy of serial numbers for all of your Celantex products in advance of using them, to ensure you can provide them or write them on again, in the event of damage or wear and tear. It only matters that the product is genuine, and that the serial number is correct for that product. Use of permanent markers to reapply serial numbers to products is acceptable, and even encouraged by us, due to the durability of the ink. It does not affect the recycling process. Products where legitimacy is in doubt or a serial number cannot be provided where one was originally issued, may be rejected for rebate. Celantex reserves this right.  

(4.7) Celantex may not offer rebates for products where >30% of the original mass is missing, or we may offer a lower rebate amount, but in either circumstance, we will still accept them for recycling, pending they meet all other criteria in this section (4.0). To check your original product mass, see the information label on the product, or if the item is not bespoke, it may be listed on the product page.

(4.8) All prices listed on the rebate rate card in your contract are assuming standard "off the shelf" products. If your products are bespoke and differ from standard models in size, weight or mass, we reserve the right to adjust our rate card prices accordingly, and a quotation will be sent to you prior to shipping / collecting the products, which, if you disagree with, you have the right to refuse this offer, and no collection, shipment, or rebate will be made, thus cancelling your request for recycle and rebate. Our quotation is final. We cannot make alternative offers or discuss a different rebate rate.

(4.9) Cancellation or rearrangement of collection must be made no less than 48 hours before the collection date and time. Although there is no cancellation fee in or out of this period, we may not re-attempt to collect again unless the cancellation was made under exceptional circumstances. (For example, medical emergency, fire, etc.) We may ask for proof of this circumstance. You may not be able to reschedule for another date or time if the cancellation is made within this 48 hour period without exceptional circumstances. We reserve the right to charge an upfront fee of up to £40.00 in this instance, if we agree to reattempt collection or reschedule with less than 48 hours notice of the cancellation.  

(4.10) Once products have been shipped to Celantex via courier and then received by us, or collected from your chosen collection location, these products become property of Celantex. Regardless of whether they meet the rebate criteria or not. We therefore, strongly recommend that if you are shipping via courier, you check your products to be returned for recycling and rebate, meet the criteria aforementioned, and you correctly describe them and their condition on our rebate form. If your items are being collected, you will be asked to confirm and sign documentation which clearly sets out the agreed amount for rebate. Prior to this, if you disagree with our decision not to offer a rebate for one or more products upon inspection while collecting them, you may withhold them, or choose to give them to us for recycling anyway, without rebate. If you disagree with our decision to not issue a rebate on one or more products received by us via courier, you will need to pay for return postage if you want the items back, as they are not as described. You must describe them correctly on our rebate form, ensuring they meet our rebate qualification criteria, and when we buy them back from you, in the form of a rebate, we expect them to arrive as described. By law, the seller (the person / company requesting a rebate) is responsible for return shipping costs, should they wish to receive the items back, as this falls under "goods not as described". This must be done within 14 days of us contacting you to inform you of our intention not to issue a rebate for the product(s), and if we have not heard from you after this period, or you do not wish to take the items back at your expense, the items will be destroyed and / or recycled without rebate.  

(4.11) Bespoke products which do not have the same mass as the standard "off the shelf" products may qualify for a lower or higher rebate. Please inform us if any one of your products intended for rebate and recycling are bespoke, so we can increase or decrease our rate card amount for that product accordingly. You may already have an agreed rebate amount for this in your contract. See section (4.10) about goods sent to us that are not as described for more information on what happens if you do not report this to us.  

(4.12) None of the above shall override any terms stipulated in your contract, if you have one with us. For example, you may have better terms for access to our rebate programme if you contract with us. Your contract may include unique terms, and determine if you qualify for the rebate programme altogether. You should read the rebate section of your contract for more information, and what terms are applicable to you personally.  

(4.13) None of the above shall affect your, or our statutory rights.  

(5.0) Non-physical Products, Services & Contracts:

(5.1) Where Celantex provides digital products, or otherwise non physical products, or services which do not involve the sale of physical goods, these will be subject to conditions set out in your contract.  

(5.2) Individual contracts will compliment the points outlined in this legal policy, and the information given on this page is not a complete contract or legal framework, merely the basic terms you may given in any bespoke contract. In other words, these may be the primary contract terms, and any further terms or adjustments to the terms found here, will appear on your bespoke contract before you agree to it. You can request that terms be changed, removed, or added prior to agreement.

(6.0) Product Restrictions:  
 

(6.1) Some products / services are restricted, or redacted. We do not display redacted products on our website. These are known as "Tier Three" products. The following categories outline each tier and who can make a purchase from each one.

(a) Tier One: Civilian. Military spec products which are legal for sale to, and use by, the general public in the United Kingdom, without licence. There are no legal restrictions on any products sold in the civilian store. These are also available to anyone who qualifies for Tier Two, or Tier Three products.  

(b) Tier Two: Restricted. Military spec products or services which are not legal for civilian use, but are legal for other government body use, such as (but not limited to) the Police, public bodies such as the Home Office, licenced / authorised defence or national security contractors, and anyone who qualifies for Tier Three products.  

(c) Tier Three: Redacted. Hidden from public view, these products or services are available only to the authorised bodies (or permitted employees thereof) of HM Government of the United Kingdom. The purchaser, in this instance, must be authorised to do so on behalf of the relevant U.K government body. These products or services are never displayed on our website, or described in any of our public display material.  

(6.2) Celantex reserves the right to confirm and obtain proof of the person purchasing items from Tier Two or Tier Three, and we may request photographic identification and / or proof of authority to make purchases on behalf of a qualifying body or organisation.   

(6.3) Celantex will keep records of persons who purchase Tier One products or services for a minimum of twelve months after purchase. This includes any information which may be related to the purchaser, including financial, or information provided by the purchaser at the time of transaction. For example, a name, or address. See our privacy policy for more details. Celantex further has the legal obligation to pass these details to the police or other enforcement authorities within the United Kingdom, when requested to do so by law.  

(6.4) Where permitted or otherwise dictated by law or by the relevant authorities, products may move into, or out of, the tiers listed above without prior notice, and sales may become restricted or unrestricted in this process.  

(6.5) If you attempt to acquire access to hidden products or services and you do not have the authority to do so, we may pass your details on to the relevant authorities. This may include (but is not limited to) government authorities, police, or relevant public bodies. We take fraud, impersonation and identity theft very seriously. We have a legal obligation to report illegal activity. We will report attempted impersonation of a qualifying government body or representative thereof. We may also report any other criminal activity to the aforementioned authorities, or other relevant authorities, or where we suspect fraudulent activity, activity prejudicial to national security, or where information is otherwise requested by the aforementioned bodies.  

(7.0) Contractors & Collaborators:  

(7.1) Communication may take place via pre approved channels. If a contractor or collaborator wishes to communicate in a different way other than the contact details provided on our website, they are required to inform us of this, otherwise, default contact methods will be used.  

(7.2) Bespoke contracts are available, and are generally tailored to a contractors needs or requirements on a case by case basis. Please contact us prior to setting up a contract to ensure it is suitable for you. Celantex will engage with you in this instance.  

(7.3) Collaborators are required to state whether the contract is involving or benefitting, financially or otherwise, any third party companies besides themselves.  

(7.4) To contact Celantex regarding setting up, amending, or renewing a contract, contact us via email, unless you have prearranged communication channels: enquiries@celantex.com

(7.5) The terms set out in this legal section are merely terms and conditions which apply where a contract has not specified otherwise, and may not apply to you if you have different arrangements with us. If any of the terms outlined on this page are something you wish to discuss, amend, add to, or remove, please contact us prior to obtaining a contract, and we will engage with you on the matter. We are aware that most contracts need to be bespoke and tailored to individual circumstances. We are more than happy to be flexible on the matter of terms where possible. This page provides a skeleton legal framework from which we use as a starting point for most, simple contracts.  

(7.6) Nothing in this legal section shall overrule your contract. If your contract has terms which go against the terms outlined on this page, then your contract terms have priority, and leave any contradictory terms on this page, null and void. This notice (7.6) applies to all contracts.  

(8.0) Complaints Procedure:  

(8.1) If you wish to complain to Celantex, you must make a complaint in writing via email to enquiries@celantex.com and we strongly advise that in the subject area of your email, you write: COMPLAINT. This is to ensure it is handled by our admin / management.

(8.2) We ask that complaints are made in writing, so both parties have copies of the communications.  

(8.3) Complaints against a third party supplier, or licenced manufacturer, must also be made to enquiries@celantex.com and we recommend entering the subject title: COMPLAINT. This is to ensure it is handled by our admin / management.  

(8.4) You have the right to complain about a licenced manufacturer or approved retailer directly to Celantex, and we may be able to take action to assist you. Please email enquiries@celantex.com to do this; we take all complaints about our licensees very seriously, and strive to ensure that good practice is adhered to. We recommend entering the subject title: COMPLAINT. This is to ensure it is handled by our admin / management.  

(9.0) Company Information:  

(9.1) Company SIC: 84220 (Defence activities)  

(9.2) Company contact details:

(a) Email: enquiries@celantex.com  

(b) Phone: 0345 060 0020  

(c) Post: 

Celantex,

3rd Floor,

86-90 Paul Street,

London,

EC2A 4NE.

(9.3) Registered domains:

(a) Celantex.com

(b) Celantex.co.uk (Forwarding URL to Celantex.com)

(9.4) Celantex is a registered trademark. Registered trademark classes:

8, 9, 13, 41, 45.  

This Legal policy was last updated: February 2024.